Message « An error occurred during the request »

Our Stripe module has been tested to function properly in a native Prestashop environment. But sometimes a mistake can happen :

This error arrive in Prestashop 1.6 and 1.7 and its cause is not to be searched in our module but elsewhere.

In fact, the error is caused by changes made in the Prestashop files, such as Overrides, javascript, changing the theme (the Stripe module uses the native CSS classes of Prestashop) and installation of another module.

Any changes made to a native Prestashop site may be the cause of this error that appears at the time of payment, in the checkout page.

We  advise you to do a payment test in debug mode with Stripe on your TEST environment.

Find the tab “Advanced settings > Performance” and set Prestashop in debug mode. Set on “Yes” this options:
– “Disable non Prestashop modules “
– “Disable all overloads”

And click on Save button.

This process allows to make a payment test by starting from a native Prestashop (without Overrides or non-native Prestashop modules).

If payments tests are successful, than the problem is not caused from Stripe module.

We advise to contact your web agency to solve compatibility problems.