Our Stripe module has been tested to function properly in a native Prestashop environment. But sometimes a mistake can happen :
This error arrive in Prestashop 1.6 and 1.7 and its cause is not to be searched in our module but elsewhere.
Any changes made to a native Prestashop site may be the cause of this error that appears at the time of payment, in the checkout page.
We advise you to do a payment test in debug mode with Stripe on your TEST environment.
Find the tab “Advanced settings > Performance” and set Prestashop in debug mode. Set on “Yes” this options:
– “Disable non Prestashop modules “
– “Disable all overloads”
And click on Save button.
This process allows to make a payment test by starting from a native Prestashop (without Overrides or non-native Prestashop modules).
If payments tests are successful, than the problem is not caused from Stripe module.
We advise to contact your web agency to solve compatibility problems.