Zendesk

To connect a PrestaShop Shop with Zendesk, a merchant needs to activate Zendesk App and also install an addon on his PrestaShop eshop :

https://addons.prestashop.com/fr/service-client/23617-zendesk-officiel.html

 

FYI, if merchant need further assistance, we need him to contact us through PrestaShop Addons “Contact developer” of Zendesk module page.

Or see Zendesk documentation

 

Set up Step by Step

  • Create a Zendesk account
  • Go to PrestaShop BackOffice
  • Set you zendesk domain

  • Set account information
  • Set the “Enable Zendesk web widget on your shop” & “Enable Prestashop app in Zendesk”
  • Save
  • Message “App update successful”

  • Go to Zendesk web application
  • Go to APPS>Manage

  • Click on the setting button of the PS app >Change setting

  • Set your store URL and leave the “Acess token” and “Order ID Field ID” blank (PrestaShop’s module will fill them)
  • Don’t forget to click on “Update” button and it’s done !